Minimum Withdrawal Amounts
Important: x1 rollover before withdrawal – CasinoLab applies a minimum rollover rule before withdrawals.
| Withdrawal Rule |
What It Means |
| Minimum rollover |
x1 (you must wager at least the value of your deposit before withdrawing) |
If your wagering is lower than your deposited amount, CasinoLab reserves the right to cancel winnings and keep a payment expense commission:
- 10% commission (minimum €0.50) on the last deposit
- 15% commission if the account was charged with a bank card or bank transfer
This rule matters for Slovenian players who deposit, place little or no wagering, then attempt to withdraw immediately.
Withdrawal Limits for Players in Slovenia (EUR)
Withdrawals are subject to monthly and daily limits and are tied to VIP level. CasinoLab evaluates VIP level based on account activity in the last 90 days.
CasinoLab Casino Withdrawal Limits (EUR)
| VIP Level |
Daily Limit (€) |
Monthly Limit (€) |
| VIP Level 1 |
500 |
7,000 |
| VIP Level 2 |
500 |
10,000 |
| VIP Level 3 |
800 |
12,000 |
| VIP Level 4 |
1,000 |
15,000 |
| VIP Level 5 |
1,500 |
20,000 |
VIP level changes are possible and can be adjusted depending on your deposits vs withdrawals and bonus activity. If an account has no betting activity for a month, CasinoLab can reduce the VIP level back to the lowest tier.
Other Withdrawal Rules Slovenian Players Should Know
CasinoLab applies several practical cashout limits designed to control payout traffic and risk.
Key withdrawal rules
- Maximum pending withdrawals: 3 at any time
- CasinoLab can set min/max per withdrawal transaction depending on method and account level
- Withdrawals can be cancelled if fraud, collusion, or illegal activity is suspected
Transfers between players are strictly prohibited
Account Verification (KYC) at CasinoLab
CasinoLab can request verification before approving withdrawals, refunds, or reversals. KYC requests are used to confirm identity, address, and payment ownership.
| Document Type |
Examples |
| Photo ID |
Passport, ID card, driving licence |
| Proof of Address |
Utility bill, bank statement, rental agreement |
| Payment Method Proof |
Screenshot, payment statement, ownership confirmation |
| Additional checks |
Source of funds, compliance review (if requested) |
Refund Policy (Important Withdrawal Related Rules)
CasinoLab generally offers no refunds, but may consider refunds in exceptional cases such as technical issues.
Key refund rules
- Refunds are handled at CasinoLab’s sole discretion
- No refund after the deposit (or bonus) was used for betting
- You must contact support within 24 hours of the transaction
- CasinoLab responds within 10 business days (target timeframe)
Identity requirement for refunds
CasinoLab may withhold a refund until verification is completed. If documents are not provided within 30 days:
- the refund/reverse transaction may not be processed
- the account can be closed
- funds may be forfeited
Credit card note
CasinoLab may treat withdrawals up to the total deposited amount as refunds back to the card, especially when funding was done with credit cards.
Withdrawal Processing Times
CasinoLab withdrawals are reviewed by the finance department under a fixed processing schedule.
- Processing rule for Slovenian players
- Finance processing time: within 3 business days after the request is made
- Or within 3 business days after the last withdrawal was paid out (whichever applies)
- Finance working hours: Monday to Friday, 6 AM to 5 PM GMT
This means weekend withdrawals can take longer, and new requests may pause until the previous withdrawal cycle is completed.
Practical Withdrawal Tips for Slovenian Players
- Complete KYC early to avoid payout holds
- Meet the x1 rollover rule before withdrawing
- Use the same method for deposits and withdrawals whenever possible
- Check your VIP daily and monthly limits before requesting large payouts
- Avoid stacking too many withdrawals (max 3 pending requests)
Following these steps helps keep withdrawals smooth and uninterrupted.